+6281 9999 606 88 guide@bikintour.com

FAQ

We’ve put together some commonly asked questions to give you more information about Bikintour and the cover we offer.

If you still can’t find an answer to your question, please give our Customer Service guys a call on 081231103131 or drop us an email at guide@bikintour.com  or please use the contact us page.

Tour Ideas

Tour idea page is where we sell our services and products. In tour idea page you can choose the tour, based on the favourite destinations or by the tour packages we provide.

Personalized tour

Personalized tour page is where we sell our services and products. If you don’t satisfied about our tour options in tour ideas page or you just want more customize tour based on your interest, Here you can tell us about tour or place you want to visit and we will arrange it for you.

We can start from :

  1. Read how to section
  2. Choose your desirable guide/worker
  3. Select the tour date.
  4. Fill Personal infomations correctly with active whatsapp number (must be have internet connection)
  5. Submit your data.
  6. We will call/text you 1 x 24 h to consultation and confirm your book.
  7. Otherwise skip step 1 – 7 and directly contact us.
Book Car or Motorbike

After you choose car or motorbike you want to rent, please check rental agreement of consent and fill the form and upload the data that we need correctly otherwise the submit button will not active. When you fill all the requirement we need then you can push submit button. On phone section, please fill with your active whatsapp number, because we will call you to confirm the book and place to delivered the vehicle also please upload your valid id and license otherwise we will not processed it. 

Rent Conditions options and rent date

Rent conditions option :

1. Self drive 24 h , start 00-00 -24.00 same day. if you rent for example 2pm you need to give back vehicle you rent before 24.00 otherwise we charge you for 2 days rent.

2. With driver and with driver + gasoline options only apply for 10 hours max same day.

3. Please put the pickup address on the additional informations at the checkout page.

For Rent 1 day, please fill start and end date at the same date after you choose the conditions.

please bring your original document that you input from our website because will check the data that you input and matched it with the original document. if the data not match we have right to cancel the rent and your payment will be not refunded.

Pick up locations

Please fill the pickup location to delivered your vehicle on the additional information at the checkout page.

If you forget to fill it at the checkout page, we will call / text you through whatsapp number that you input to us and make confirmations 1 x 24 h after you book.

Flight Book

For Flight book we use meta search engine provided by third party in our webpage. Your flight search results will be shown on third party website and it associates.

If you book from the meta search engine through bikintour website, Bikintour do not resposible for any data revision,schedule change,complaints due to airlines schedule change or rules (read: bikintour term and condition). All that will be handled by the company where you bought the flight ticket through meta search engine that show you the ticket search result, so please read the term and conditions they have before you buy.

Bikintour only help you to provided third party meta search engine that you can use to planning your travel to/in bali comfortably, aside of our main services and products (tour package and vehicles rental ).

Hotel Book

For Hotel book we use meta search engine provided by third party in our webpage. Your hotels search results will be shown on third party website and it associates.

If you book from the meta search engine through bikintour website, Bikintour do not resposible for any data revision,schedule change,complaints due to hotel schedule change or rules (read: bikintour term and condition). All that will be handled by the company where you bought the hotel ticket through meta search engine that show you the hotel search result, so please read the term and conditions they have before you buy.

Bikintour only help you to provided third party meta search engine that you can use to planning your travel to/in bali comfortably, aside of our main services and products (tour package and vehicles rental ). 

Bus, train and ferry ticket book

For Bus, train and ferry ticket book we use meta search engine provided by third party in our webpage. Your search results will be shown on third party website and it associates.

If you book from the meta search engine through bikintour website, Bikintour do not resposible for any data revision,schedule change,complaints due to Bus, train and ferry schedule change or rules (read: bikintour term and condition). All that will be handled by the company where you bought the Bus, train and ferry ticket through meta search engine that show you the ticket search result, so please read the term and conditions they have before you buy.

Bikintour only help you to provided third party meta search engine that you can use to planning your travel to/in bali comfortably, aside of our main services and products (tour package and vehicles rental ).

Refund and cancel
  1. You can contact us for tour cancelation and we will refund your money with 25% administration fee minus from your full payment.
  2. Cancelation only can be refund max 1 day before the booking date otherwise can’t be refunded.
  3. Cancelation and refund only apply for the bikintour service and product, which is tour packages and transport rental ( tour ideas page, personalized tour page, car rental page and motorbike rental page ). Other than those mentioned above, is provided by third party search engine.
  4. For cancelation and refund third party search engine based on our term and condition, Please call the third party website where you buy the ticket.

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